Support
We're here to help — whatever the channel.
Email, chat, documentation, or community. Pick what works best for you. Real humans, real business hours.
FAQ
Frequently asked questions.
Don't see what you need? Email us and the team replies within 4 business hours.
How do I start a trial?
+
Create an account at /register. The 14-day trial includes every feature of the Team plan, no credit card required.
Do you offer a POC with our environment?
+
Yes. For companies evaluating enterprise, we run 30-day POCs with a dedicated engineer. Reach out at support@sofi.io.
Can SOFI run in our environment (on-premise)?
+
Self-hosted (Helm chart) is on the roadmap for Q4 2026. Today we offer a private VPC for Enterprise customers.
How does billing work?
+
Monthly or annual via Stripe. Pay only for what you use — active VDBs × time. Annual saves 20%.
Do you offer educational pricing?
+
Yes. Universities and nonprofits get 50% off. Send proof to support@sofi.io.